Dispatch Direct

Features

Dispatch Direct incorporates an extensive features list. The solution can also be customized to fit your particular situation. Features include:

Customer Tracking Multiple locations, equipment by location, service history, document tracking, flexible lookup, quotes/proposals.
Service Call User definable call types, user definable departments, service call history by customer, location or technician, easy access to customer locations, send email, page or SMS to field technicians, assignment of resources such as technicians, equipment and subcontractors, assignment of resources by skills set, territory and department, data capture such as work performed, time arrived, time departed, actual and billable hours, and parts used.
Work Order User definable format, print, fax or email order, electronic signature capture, one-step convert to invoice.
Dispatch Board Drag and drop calls scheduling/rescheduling, user defined color coding for easy readability, separate dispatch board for skill set, location, territory, department and dispatcher, select multiple resources per appointment, schedule single or multi-day appointments, user definable number of days view, user definable alerts such as lateness, hours exceeded, overlapping appointments or vacation conflicts.
Management Reporting Standards report, report writer, export, user definable data grids.
Mapping View nearby service calls, view technician locations, integration with GPS systems.  
Service Contracts Preventative maintenance schedule, equipment covered, recurrent billing, warranty period. 
Accounting System Integration Integrates with many industry leading packages such as Microsoft Dynamics GP, Microsoft Dynamics NAV, QuickBooks and Peachtree.
Fully Customizable Dispatch Direct can be fully customized to fit your needs and environment.


Contact Us

TOLL FREE PHONE
630-926-8814

FAX
630-355-8675

SALES
sales@dispatchdirect.com

TECH SUPPORT
support@dispatchdirect.com

VIRTUAL HELP DESK


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